Money-back guarantee

If the Full Claim Kit or Settled Package recovers less than $500 on your claim, you get your purchase back in full.

How it works

  1. Your claim resolves. Your insurance claim settles, closes, or is denied — and your total recovery came out under $500.
  2. File the request. From Billing in your dashboard, pick the covered purchase, report the amount you recovered, and add any context.
  3. We review and refund. Our team reviews the request. Approved refunds go back to your original payment method through Stripe.

The terms, in plain language

Which purchases are covered

The guarantee covers the Full Claim Kit ($199), the Settled Package ($349), and the Litigation-Ready Package ($699). The Letter Kit ($39) and individual add-on services (certified mail, notarization, vehicle history reports) are not covered.

The threshold

You qualify when the total amount you recovered on the underlying insurance claim — settlement payments, supplemental payments, and diminished-value payments combined — is less than $500.

What you get back

The full purchase price of the covered kit, refunded to your original payment method. No store credit, no partial refunds, no processing fee.

How review works

Requests are reviewed by our team, typically within a few business days. We may ask for reasonable documentation of the claim outcome (for example, the insurer's settlement letter). If a request is denied, we tell you why.

One request per purchase

Each covered purchase can have one guarantee request. If your request is denied and new information about your claim outcome emerges, contact support and we'll take another look.

Honesty matters

The guarantee relies on what you report recovering. Requests that misstate the claim outcome are denied and may lead to account closure. That protection is what lets us offer the guarantee to everyone else.

The guarantee is about the purchase price, not a promise of any recovery amount. Results vary by claim, state and insurer.